Two redress letters, no reason given
A lender's automation knew which rule put one complaint outside the redress scheme. It printed the outcome and dropped the reason.
Insights
A perspective on the decisions that shape claims.
Ian Hughes on claims, customer outcomes and UK general insurance. Each article is dated so you can read it in context.
-
-
Degree apprenticeships and the claims talent supply
Applications per degree apprenticeship place have quadrupled in three years while the number of places has almost halved. Nobody in claims appears to publish how many of those places are ours.
-
Aggregate numbers and the Boots ruling
The ASA looked past a company's total stock and asked whether each customer got a fair chance on the day. Being sufficient in aggregate is not the same as being fair to individuals.
Keep in touch
Have it in your inbox.
One email a week. No charge, no pitch, and nothing else sent to you.